Delivery of Items

At Eleganza: The Fashion Store, we aim to deliver your orders quickly and safely to your doorstep. Please read below for details about our delivery process:

Local Deliveries (Sri Lanka)

• Orders are usually delivered within 3–6 working days from the date of confirmation.

• Deliveries are handled by trusted courier partners to ensure reliability and timely service.

• Cash on Delivery (COD) is available for most locations within Sri Lanka.

• You will receive an email and/or SMS with tracking details once your order has been shipped.

International Deliveries

• Yes, we ship worldwide! International delivery times vary depending on the destination and courier service.

• Typical delivery times range from 7–21 working days.

• Customers are responsible for any customs duties, import taxes, or local handling fees imposed by the destination country.

Delivery Guidelines

• Deliveries are made to the shipping address provided at checkout. Please ensure your address and contact number are accurate to avoid delays.

• Orders are delivered during normal business hours. If you are unavailable, the courier may attempt re-delivery or contact you directly.

• Delivery charges are calculated at checkout based on your location and order size.

Missed Deliveries

If you miss a delivery attempt, our courier partner will usually try again or leave instructions on how to collect your package. If you face any delivery issues, please contact us at support@elgz.fashion.

Important Notes

• Delivery times are estimates and may vary due to stock availability, courier delays, or public holidays.

• We are committed to dispatching your order as quickly as possible and will keep you informed at every stage.

📦 For any delivery-related inquiries, please reach out to our Customer Care team at support@elgz.fashion.