Faq

you have 15 days from the date of delivery to return or exchange items. All products must be unused, unwashed, unaltered, and returned in their original packaging with tags attached. If items are not returned in fully resalable condition, we may refuse a refund or exchange. Refunds are credited as store credits, and exchanges are shipped out within 7–10 working days depending on stock availability. Sale or discounted items cannot be returned unless defective.

we offer multiple secure options. You can pay online using your credit or debit card (Visa, MasterCard, Amex), select Cash on Delivery (COD) for most Sri Lankan locations, or choose Bank Deposit/Transfer. Card payments are processed instantly through our secure payment gateway, while bank deposits require you to complete the transfer and share your transaction details with us for verification. COD allows you to pay the courier when your order arrives. Please note that only one payment method can be used per order, and your payment is charged immediately at checkout for card transactions, after verification for bank deposits, and upon delivery for COD.

Once your order is shipped, you’ll receive an email with your tracking number and courier details. You can also log in to your account at www.elgz.fashion , go to My Account → Orders, and click Track to see updates. If you checked out as a guest, simply visit our Track Your Order page and enter your Order ID and billing email. For extra help, contact us anytime at support@elgz.fashion .

Yes, we ship worldwide! International orders are delivered through trusted courier partners, and delivery times vary depending on your location. Please note that any customs duties, import taxes, or local charges in the destination country are the responsibility of the customer. For more details on international shipping, you can contact us at support@elgz.fashion .

Yes, you can cancel your order within 12 hours of placing it by contacting us at support@elgz.fashion . Once an order has been processed or shipped, it can no longer be cancelled, but you may still be eligible for a return or exchange under our Returns Policy.

Yes, you can request changes to your order (such as size, color, or delivery address) within 12 hours of placing it by emailing us at support@elgz.fashion . Once your order has been processed or shipped, we are unable to make changes, but you may still return or exchange the item under our Returns Policy.

simply email us at support@elgz.fashion with your order number, product details, and reason for return. You can then return items through one of three methods: we can arrange a courier pickup in Colombo and selected areas, you can drop off your package with a trusted courier service like Domex, Pronto, Aramex, or Koombiyo, or you can send it through Registered Post at your nearest Post Office. Once we receive your return, we’ll inspect it and process your refund or exchange accordingly. Please ensure items are securely packed to avoid damage during transit.