How to Return an Item

We’ve made the returns process simple and convenient for our customers across Sri Lanka. Please follow the steps below to return or exchange your product:

Step 1: Request a Return

• Contact our Customer Care team at support@elgz.fashion within 15 days of receiving your order.

• Provide the following details:

  • Order Number

  • Product Code / Style Number

  • Reason for Return (e.g., size issue, defect, incorrect item)

  • Preferred Option: Refund (as store credit) or Exchange

Step 2: Prepare Your Package

• Ensure the item is unused, unwashed, unaltered, and in its original packaging with all tags intact.

• Securely pack the item to avoid damage during transit.

• Clearly write your Order Number, Name, and Contact Number on the outside of the package.

Step 3: Choose a Return Method

You may return your package using one of the following methods:

Option 1: Courier Pickup (Within Colombo & Selected Areas)

• Upon request, we can arrange a pickup through our partnered local courier service.

• The first reverse pickup per order is free for faulty/incorrect items. For other returns, a return courier fee may apply.

Option 2: Drop-off at a Local Courier Service

• Customers outside Colombo may drop the package at any reliable courier service (e.g., Domex, Pronto, Aramex, Koombiyo).

• Address the package to:
  Eleganza Online Store
  [Insert Store Address Here – e.g., Colombo Office/Store Location]
  📞 [Insert Store Contact Number]

Option 3: Registered Post

• Send your return via Registered Post through the nearest Post Office.

• Keep the tracking number for reference until your refund/exchange is confirmed.

Step 4: Refund / Exchange Processing

• Once we receive your return, our team will conduct a quality inspection.

• If approved:

  • Refunds will be credited as store credits to your Eleganza account within 7 working days.

  • Exchanges will be shipped to you within 7–10 working days, depending on stock availability.

Important Notes

• Returns that do not meet the above conditions will be sent back to the customer.

• Delivery charges are refundable only if the item received was faulty, incorrect, or damaged.

• Sale or discounted items cannot be returned unless defective.